Privacy Policy
Graeme Hayes Real Estate — Online Auction Platform | auctions.ghrealestate.com.au | Last updated: June 2026
This privacy policy applies to the Graeme Hayes Real Estate online auction platform at auctions.ghrealestate.com.au. It explains what personal information we collect through this site, why we collect it, and how we handle it. Our full Privacy Policy (document 3.6.2) is available on request.
Who we are
Graeme Hayes Real Estate (GHRE) operates this auction platform for clearing sales and associated goods and equipment auctions. We do not list property through this platform.
Privacy Officer — Graeme Hayes Real Estate
69 Wellington Street, Kerang VIC 3579
03 5450 3792
admin@ghrealestate.com.au
What we collect and why
Bidder registration
To register as a bidder you will need to create an account. We collect your name, contact details, and sufficient details from your identity documents to meet our legal obligations. We collect only what is necessary to evidence sighting of your identity.
This information is used to:
- Verify your identity prior to bidding
- Assign and manage your bidder number
- Process purchases and issue invoices
- Contact you regarding lots you have bid on or purchased
Account holders
When you register on this site we store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time by logging into your account. You cannot change your username once set. Website administrators can also see and edit that information where necessary for platform management.
Casual browsers
You are free to browse this site without registering or providing personal information. We collect basic website usage data including your IP address and browser information. This is used for security, spam prevention, and to understand how the site is being used.
Cookies
This site uses cookies in the following circumstances:
- When you log in, cookies are set to save your login information and display preferences. Login cookies last for two days; display cookies last for one year. If you select ‘Remember Me’, your login will persist for two weeks. Cookies are removed when you log out.
- A temporary cookie is set when you visit the login page to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
You can control cookie settings through your browser. Disabling cookies may affect your ability to log in or use some features of this site.
Embedded content
Pages on this site may include embedded content such as videos or maps. Embedded content from other websites behaves as if you had visited those websites directly — they may collect data about you, use cookies, and monitor your interaction with that content.
Who we share your data with
We only share your information where necessary:
- Third-party service providers who support the operation of this platform, selected for their privacy and security standards
- Spam detection services that check comments or form submissions
- Authorities where we are required by law to report
We do not sell your personal information to anyone.
How long we retain your data
Bidder registration records are retained for as long as your account is active and for a period thereafter as required by law or for legitimate business purposes.
Where you have an account on this site, your personal information is retained until you request deletion, unless we are required to keep it for legal or administrative purposes.
How we protect your data
Your information is held securely within our platform and document management systems. We take reasonable steps to protect your information from unauthorised access, misuse, or disclosure. Access to personal data is limited to staff who need it to perform their role.
Data breach procedures
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
Your rights
You have the right to access and correct the personal information we hold about you. If you have an account on this site you can request an export of your personal data or request that we delete it, except where we are required to retain it for legal or administrative purposes.
If you have a question, concern or complaint about how we handle your information, please contact us — we aim to respond within seven days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Privacy Officer — Graeme Hayes Real Estate
69 Wellington Street, Kerang VIC 3579
03 5450 3792
admin@ghrealestate.com.au